Will I be charged when I receive a call?
No, you will not be charged for receiving calls and anyone can call you from anywhere in Nigeria or in the world.
I’m not a Smile customer – how do I get voice at the best call rates in Nigeria and abroad?
Join Smile today. We have a FREE eSIM offer available at the moment that gives you 10 local minutes + unlimited FREE on-net calls. All you have to do is visit your nearest Smile shop or leave your details here: https://smile.com.ng/joinsmilewitheSIM and we will call you.
You can also speak with our customer care team as they are standing by to assist you, so please call us at +234 (0)702 044 4444 or leave your details and we’ll call you back.
When I make voice calls when connected to another data network, will it affect the quality of my calls?
Yes, it might. Smile can only guarantee good quality voice calls made across the Smile 4G LTE network. Any calls made over other data networks are dependent on the quality of that network.
If I call another Smile customer who has no data left, will they be able to receive the call?
Yes, their registered SmileNumber will stay active. Even when you run out of data you’ll still be able to receive calls.
How much does it cost to make voice calls?
All Smile customers benefit from unlimited FREE on-net calls so calling a SmileNumber is absolutely free and calls are unlimited!
When you call any other number in Nigeria, a local call rate of 13.7kobo/sec will be charged, against your active data plan. You can also opt to buy a SmileVoice ONLY plan, which offers local call rates as low as 11kobo/sec.
If you want to call anyone outside of Nigeria, that does not have a SmileNumber, please refer to our International call rates.
Do I have to buy local minutes to make calls in Nigeria?
When you make calls to other SmileNumbers, the calls are absolutely free and you don't need any paid-for minutes.
If you want to make calls to any other numbers in Nigeria, consider buying a Voice ONLY plan that includes local minutes, bringing down the local call cost to as low as 15.3k/sec.
How do I get the Smile Voice & SelfCare App with voice?
If you’re already a registered Smile customer, all you need to do is put a Smile SIM card into a compatible VoLTE phone or download the FREE Smile Voice & SelfCare App on your mobile from Google Play store or the Apple App Store.
If you’re not a registered Smile customer you’ll need to register with Smile and recharge with a data plan. As soon as your Smile account is set up you’ll be able to download the Smile Voice & SelfCare App or insert your Smile SIM card in your VoLTE handset, to make/receive calls using the Smile Voice & SelfCare App on your mobile.
Do I retain my SmileNumber if I lose my phone or Smile Voice & SelfCare App?
Yes, you’ll keep your registered SmileNumber. Remember that you can use your SmileNumber to log into the Smile Voice & SelfCare App and MySmile Portal.
What is the new voice feature on the Smile Voice & SelfCare App?
With the FREE Smile Voice & SelfCare App downloaded on your Android phone or Apple iPhone, and the voice feature activated, you can make reliable voice calls to any number in the world.
You will benefit from the lowest local kobo/sec call rate in Nigeria. Just join Smile with the new FREE eSIM offer that included 10 local minutes and unlimited FREE on-net calls.
Which plan must I buy to make voice calls?
You do not need to buy a special plan to make voice calls.
For the lowest local call rates recharge with a SmileVoice ONLY plan. However, if you do not have a SmileVoice ONLY plan, you can still make calls billed to any data plan except the range of unlimited plans and the MidNite plan.
Remember that you enjoy unlimited FREE on-net calls. Get your family and friends to join Smile and then you can talk for as long as you want without any charge, with Smile Voice & SelfCare App.
What do I need to make calls?
To make and receive calls to and from anywhere in the world:
1. Join Smile by visiting your nearest Smile shop;
2. Download and install the Smile Voice & SelfCare App on your Android or iOS mobile phone;
3. Follow the prompts on the MySmile App to activate your SmileNumber and you are ready to make/receive calls and SMSs.
Smile has a FREE eSIM offer that includes 10 local minutes + unlimited FREE on-net calls. Join Smile today by visiting your nearest Smile outlet or leave your details on this form (https://smile.com.ng/joinsmilewitheSIM) and we will call you.
How will I know if I had a missed call?
You will receive missed call notifications on your locked mobile screen and in the voice feature on the Smile Voice & SelfCare App.
Is there a separate voice plan I need to buy to make calls?
Smile's SmileVoice ONLY plans offer you a local call rate as low as 15.3k/sec. Consider buying a SmileVoice ONLY plan when you make many local calls to numbers, not on the Smile network.
You can also call any number in Nigeria using your active data plan (except unlimited plans and the MidNite plan), with voice calls charged at the lowest local per second call rate translated back to MBs per minute from your active data plan.
As a Smile customer, you enjoy unlimited FREE Smile-to-Smile calls, every day, all day!
You can also call anyone on any network, at any time, anywhere in Nigeria or internationally, using your data plan.
If you want to know how much data you have left in your data plan, just sign in to the Smile Voice & SelfCare App or MySmile Portal to view your data, voice usage, and balances.
Where can I get the Smile Voice & SelfCare App with voice?
You can download the FREE Smile Voice & SelfCare App on your mobile from the Apple App store or Google Play store. Just click on the app store on your mobile and search for MySmile, then download and install the FREE App on your mobile. Login or register and then click on Phone to activate your voice service.
How do I check my Voice balance?
You can check your Voice balance on:
• The Smile Voice & SelfCare App (download it on your mobile, sign in using your SmileNumber/Username and Password to view your balance);
• The MySmile Portal (go to the Smile website at smile.com.ng and click on LOGIN, enter your SmileNumber/Username and Password to view your balance);
• Send "Y" to 343 from SmileVoice or your Registered Mobile Number, and you will receive an SMS with your Voice balance.
If I’m on a call using the Smile Voice & SelfCare App and I get another call on my 2G/3G network, will my call be disconnected?
If another call comes in, it should display on your device and you can choose which call to put on hold or disconnect.
What’s the minimum speed for the best voice quality?
As long as you are on Smile’s 4G LTE network or have a good 3G / WiFi connection you can use voice on your Smile Voice & SelfCare App.
How do I activate SmileVoice to make voice calls?
All Smile customers can use the FREE Smile Voice & SelfCare App for Android and iOS devices, available on the Google Play or App Store, and enjoy unlimited FREE on-net (Smile-to-Smile) calls using the App. Customers can also insert a Smile SIM card in their compatible VoLTE feature/smartphone to make calls.
If I buy a VoLTE handset, will I have the same SmileNumber for both my phone and the Smile Voice & SelfCare App?
Yes, when you receive a call, all the SmileVoice-enabled devices connected to a data network at the time will ring. So, if you’ve activated voice on the Smile Voice & SelfCare App on your Android phone (by downloading the App) as well as your VoLTE phone and both devices are connected to Smile’s 4G LTE network or another data service, both devices will ring.
I’m already a Smile customer, how can I make calls?
As a registered Smile customer, you've already been provisioned for using Smile's voice service. If you're not using a VoLTE phone to make calls on Smile's 4G LTE network, just download the FREE Smile Voice & SelfCare App on your Android phone or iPhone. As long as you have an active data plan you can start making calls as soon as you activate the voice on the MySmile App or insert your Smile SIM card into your VoLTE phone.
If you need any assistance, please speak with a Customer Care team member by calling +234 (0)702 044 4444 or chat with us online.
Voice - FAQs