General FAQs

Customers can use capped data plans to make calls on the Smile network using the SmileVoice App on their mobile or a Smile SIM card in a compatible VoLTE feature/smartphone. Smile customers enjoy unlimited FREE on-net (Smile-to-Smile) calls. Calls to other numbers are charged against the capped data plan. Refer to the local call rates for more information.

You can share data that you recharged to your account, between accounts linked to your profile. Share data with ease when you sign into the MySmile App or MySmile Portal. Data that was included in a KIT offer (for example a SMiFi + 10GB) cannot be shared and can only be used by the associated account linked to this offer. For assistance please chat to us via Webchat or call us on 0702 444 4444.

You can check your Airtime balance on: • The MySmile App (download it on your mobile, sign in using your SmileNumber/Username and Password to view your balance); • The MySmile Portal (go to the Smile website at smile.com.ng and click on LOGIN, enter your SmileNumber/Username and Password to view your balance); • Send "Y" to 343 from SmileVoice or your Registered Mobile Number, and you will receive an SMS with your Airtime balance.

You can check the balance of your Airtime, Data, and Voice services in any of the following ways: • The MySmile App (download it on your mobile, sign in using your SmileNumber/Username and Password to view your balance); • The MySmile Portal (go to the Smile website at smile.com.ng and click on LOGIN, enter your SmileNumber/Username and Password to view your balance); • Send "Y" to 343 from SmileVoice or your Registered Mobile Number, and you will receive an SMS with your Voice and Data balance.

You can buy a Router online under the Deals section or you can visit any certified Smile shop. You can also ask a representative from Smile to contact you by completing a contact form on the website.

No, except if you are a foreigner, you will be required to provide your NIN.

To complete your KYC successfully, please visit a Smile outlet that is a "certified KYC" store. You can find your nearest store by visiting https://smile.com.ng/store-locator/index/. Bring your Nigerian ID document or Passport if you are a foreigner. We will take a portrait photo in-store as well as biometrics. If you are a Nigerian Citizen please also bring your National Identification Number (NIN) with you. We will do the rest.

You can configure the router to restrict access by IP, MAC address, and URL options. You can also restrict Wi-Fi access to the router by a laptop/desktop. Please call our Contact Centre on 0702 044 4444 (toll-free) or send an email to customercare@smile.com.ng for further assistance on how to set this up.

Check for any appliances with magnetic fields in the vicinity, e.g. microwaves, ovens, disc satellite antennas, and redirect the router away from them. Try to move your router location while checking the signal indicator bar on your router. Two signal bars and above are sufficient to have a good browsing experience. For further assistance and troubleshooting advice, please call Smile Customer Care on 0702 044 4444 (toll-free) or 0704 645 0000 or send an email to customercare@smile.com.ng and we'll call you back.

Your computer is connected to the router when the LED light on the ‘Mode’ icon of the router is blinking blue and your computer ‘LAN’ icon or wireless SSID is highlighting the ‘connected’ status. When the ‘Mode’ icon on the router is blinking red, this indicates there is no connectivity, and when it’s blinking white, this indicates that the router is in the process of accessing the wireless network.

The Smile LTE router is a plug-and-play device. Just plug the router into a power socket, switch it on and either connect to your PC with a LAN cable or connect with your PC or mobile via Wi-Fi. The Wi-Fi- router password is on the back of the device.