Data

The usage time during the day/night for the main bundle remains unchanged while the FREE streaming data can only be used between 11pm and 6am.

The validity of the FREE streaming data is the same as the Smile Midi Plan and Smile Mini Plan, which was purchased.

Smile Maxi plans offer AlwaysON internet at data speeds of up to 5Mbps, 8Mbps, or 21Mbps, depending on your needs.

There are Five Smile Maxi Plans available, namely

Log into the Smile Voice & SelfCare App for quick and easy recharge and payment on any of the Smile Maxi Plans

Customers can accumulate streaming data only if they purchase a higher-value Smile Midi Plan in the 30-day validity period than the initial Smile Midi plan and where this Smile Midi Plan also includes FREE streaming data.

Any streaming data left will be forfeited when buying the same Smile Midi Plan or lower. For example, if a customer buys a Smile Midi 3GB Plan, the customer will receive 5GB streaming data valid for 30 days. If the customer then buys another Smile Midi 3GB Plan or lower bundle within the 30-day validity period of the initial bundle, the customer will not get more FREE streaming data. However, if the customer buys a Smile Midi 6GB Plan or higher plan, the customer will get 5GB streaming data, valid for the duration of the Smile Midi 6GB Plan validity.

The FREE streaming data is not unlimited; it is capped at various levels. Once a customer hits the cap limit, the main data bundle on the account will be used for whatever streaming is done after the FREE bundle is exhausted. The amount of FREE streaming data included with each Smile Midi and Smile Mini plans is clearly shown at the point of recharge and can also be found on the XpressRecharge page on the website at https://smile.com.ng/xpressrecharge.html.

The price of the Smile Midi Plans that include FREE streaming data remains currently unchanged. However if any change occurs at all this would be approved by the regulatory authority and communicated to all consumers. Please note, that the FREE streaming data is an addition to these Smile Midi plans, and will not come at an additional cost.

Data rollover terms of use: Data rollover is available on all data plans except Unlimited plans (That is, Smile Maxi Plans). From 26th June 2018, data rollover now makes provision for a “grace period” which enables customers additional time to recharge with a new data plan to roll over unused data. During the “grace period”, unused data is not lost and the customer has the opportunity to renew their data plan within this “grace period” to roll over unused data. Data rollover is available by default to all data plans (including 365 days plans - That is, Smile Annual Plans). To roll over unused data a customer is required to buy the same data plan or upgrade their data plan to a higher-value data plan for the unused data to roll over. For example; when a 2GB data plan expires and there is 200MB data left in this plan, the customer’s unused 200MB will roll over when the customer recharges with another 2GB or higher data plan, before the “grace period” expires. The customer will be notified via SMS, to the mobile number registered with Smile, on successful rollover of unused data. The customer can also log into the MySmile portal on www.smile.com.ng or via the SmileVoice & SelfCare App on IoS or Android to view data balance.

The “grace period” applies to all data plans except Unlimited plans (That is, Smile Maxi Plans)  and is available as follows:

The Smile Midi 130GB and Smile Midi 210GB Plans offers customers 130GB and 210GB respectively valid for 30 days, PLUS 3GB data daily once the 130GB and 210GB is depleted within the 30 days validity period. Customers will stay online with 3GB daily until the 130GB and 210GB Smile Midi Plans validity of 30 days expire.

Some Starter KITs include a volume of BONUS recharge data that customers get when they recharge the months following their KIT purchase. For example, "30GB BONUS recharge for the following 6 months valid 14 days" would mean that customers get 5GB BONUS data every month they recharge with a minimum value of N4,600. If I recharge with 10GB the month after my KIT purchase, valued at N4,600, I will receive an additional 5GB BONUS data valid for 14 days. When customers access the internet, their usage will be deducted first from the 5GB BONUS and then from the paid-for 10GB recharged data.

All Bigga plans from N1,550 – N8,000 only

You can check your Data balance on: • The Smile Voice & SelfCare App (download it on your mobile, sign in using your SmileNumber/Username and Password to view your balance); • The MySmile Portal (go to the Smile website at smile.com.ng and click on LOGIN, enter your SmileNumber/Username and Password to view your balance); • Send "Y" to 343 from SmileVoice or your Registered Mobile Number, and you will receive an SMS with your data balance.

The Freedom mobile plan comes with the following benefits: • 10 mins FREE on net calls upon activations • 10 FREE SMS on-net • FREE Smile-to-Smile calls • FREE Smile-to-Smile SMS • 45GB unlimited data broken down as 1.5GB daily unlimited data

All data plans have an associated grace period based on the capped data plan's validity. A capped data plan is a data plan with an exact volume of data included in the plan. Please refer below to the grace periods associated with Smile data plans: • A data plan with 1-day validity has a 1-day grace period • A data plan with a validity of fewer than 30 days has a grace period of 3 days • A data plan with 30 days or longer validity has a grace period of 7 days.

The 130GB Bigga plan offers customers 130GB, valid for 30 days, PLUS 3GB data daily once the 130GB is depleted. Customers will stay online with 3GB daily until the 130GB Bigga plan expires.

The FREE streaming data usage can be used for streaming of content on the following sites/applications: o YouTube; o Netflix; and o Amazon Prime.

The FREE streaming data is not unlimited; it is capped at various levels. Once a customer hits the cap limit, the main data bundle on the account will be used for whatever streaming is done after the FREE bundle is exhausted. The amount of FREE streaming data included with each Bigga plan is clearly shown at the point of recharge and can be noted as follows: - 1.5GB Bigga plan + 3GB FREE Streaming data - 2GB Bigga plan + 4GB FREE Streaming data - 3GB Bigga plan + 5GB FREE Streaming data - 5GB Bigga plan + 5GB FREE Streaming data - 6.5GB Bigga plan + 5GB FREE Streaming data - 10GB Bigga plan + 5GB FREE Streaming data - 15GB Bigga plan + 5GB FREE Streaming data - 20GB Bigga plan + 5GB FREE Streaming data

The price of the Bigga plans that include FREE streaming data remains unchanged. The FREE streaming data is an addition to these Bigga plans, and will not come at an additional cost.

Yes, you can use the Freedom mobile plan anytime.

There is no rollover of data on the Freedom mobile plan for now but because it is unlimited the usage is continuous for 30 days from day of recharge.

The Freedom mobile plan has a monthly validity of 30 days.

Yes, a customer can get the Freedom mobile plan SIM card for free. However, because of the many advantages of the freedom mobile plan, customers are encouraged to subscribe to the freedom mobile plan alongside their new SIM card.

The Freedom mobile plan SIM is FREE, there is no charge.

Any customer interested in getting the Smile Freedom Mobile plan SIM card can visit the nearest Smile shop with his/her NIN, mode of identification, and one passport photograph to comply with KYC regulations. After completing KYC, the customer will receive their Mobile Freedom SIM card to insert into their mobile phone.

The Freedom mobile plan is a plan available only to customers who have subscribed to the plan with their FREE Smile mobile SIM card.

Yes, Smile offers a range of unlimited plans which provides AlwaysON, non-stop data keeping you connected for 30 days.

Customers will be unable to use their unused data beyond the validity period. When this occurs, customers have a grace period to renew their plan and roll over unused data. During the grace period, customers will not lose unused data from the previous month at the expiry of their data plan. Customers can renew their data plans within this period and roll over their unused data when they recharge with a new data plan.