General FAQs

General FAQs - FAQs

Frequently asked questions

Which data plans can I use to make voice calls using SmileVoice or the Smile 4G LTE SIM card in my VoLTE-enabled handset?

Can I share my data amongst my family and friends?

How do I check my Airtime balance?

How do I check my balances?

How can I buy a new router ?

Can I get connected without providing my National Identification Number (NIN)?

What should I bring to successfully complete my KYC?

Am I able to restrict access to my router?

What do I do if I’m repeatedly disconnected or experiencing slow speed?

How do I tell when there is connectivity between my computer and the router, and also when there is not?

How do I set up the Smile 4G LTE router?