SmileData and SmileVoice pricing and usage terms

SmileData and SmileVoice pricing and usage terms:

  1. All prices include VAT.
  2. SmileData plans are valid as stated under ‘Validity Period’. The data roll-over rule applies when there is unused data left at the end of the validity period and the customer renews their data plan. Data roll-over rule does not apply to data plans with a 12-month validity period.
  3. Multiple data plans deplete on a ‘first-in, first-out’ basis. Night and Weekend data plan takes priority over Anytime data plans.
  4. Night and Weekend data plans are valid on Monday to Thursday from 19:00 to 07:00 and on Friday from 19:00 to 07:00 the following Monday.
  5. SmileLite data plans are capped at a speed of up to 2Mbps.
  6. The out-of-bundle rate, which is equal to the in-bundle-rate, will be charged to a positive airtime balance in the associated Smile account.
  7. SmileON, which is included in selected SmileData plans, has an associated Usage Policy.
  8. UnlimitedPremium and UnlimitedLite plans is valid for a period of 30 days from date of activation.
  9. The Fair Usage Policy applies to the UnlimitedPremium and UnlimitedLite plans.
  10. UnlimitedPremium and UnlimitedLite plans are available for personal use only and not available for wholesale.
  11. UnlimitedPremium and UnlimitedLite plans can be used with one SIM card and one device, respectively.
  12. Should the usage of a user negatively impact the experience of other customers, the right is reserved to reduce the data speed of such a user of the UnlimitedPremium and UnlimitedLite plans.
  13. SmileVoice is not available on SmileON.
  14. SmileVoice has a fair usage policy of 3,000 minutes per 30 days.
  15. SmileVoice calls are charged on a per second basis, from the first second.
  16. The MB/minutes call rate is displayed for ease-of-use and calls are charged in kilobytes/second to the active data bundle.
  17. International call rates are displayed in call rate per minute and charged per second. The data deducted for international calls are also displayed in MB per minute for ease-of-use.
  18. SmileVoice is not available for resell or wholesale customers.
  19. Refiling is illegal and Smile reserves the right to terminate services provided to any customer should it be suspected that any form of refiling or any other illegal activity is being conducted using SmileVoice or any other Smile service.
  20. An active data bundle is required in order to use SmileVoice ONLY bundle.
  21. 0702Smile SuperValue starter pack includes 30 days’ access to social network sites including Facebook, Twitter, Instagram, Snapchat, BBM, WhatsApp and browsing on your mobile phone. Data speeds may be reduced once 700MB usage is reached.
  22. Data speeds on the SuperValue Starter Pack SIM can be restored within the 30-day usage period when recharging with another SmileData plan.
  23. The SuperValue Starter Pack SIM may only be used in a mobile phone or mobile handset.

These pricing and usage terms will be read together with the General Smile Terms and Conditions of service.